Privacy Policy

General Notice and Responsible Entity

The controller responsible for the processing of personal data on this website is Gryphone Health Solutions EOOD.

Address: 34, Evlogi Georgiev Str., 9000 Varna, Bulgaria

Email: sales@lab-away.com

The controller decides alone or jointly with others on the purposes and means of processing personal data (e.g., name, contact details).

Consent and Withdrawal

Some data processing operations require your explicit consent.

You may withdraw your consent at any time. An informal email is sufficient.

The legality of processing before withdrawal remains unaffected.

Rights of Data Subjects

You have the following rights regarding your personal data:

Right to lodge a complaint with a supervisory authority
Right to data portability (receive your data or transmit it to another controller)
Right to access, correction, blocking, or deletion of your data

Data Transmission and Server Logs

Server logs automatically record information sent by your browser, including:

Visited page URL
Date and time of access
Browser type and version
Operating system
Referrer URL
Host name and IP address

Order Processing & Payments

Personal data is transmitted to third parties only if necessary to fulfill a contract (e.g., payment providers, shipping).

Payment providers: Stripe and PayPal.

We do not store payment details ourselves.

Legal basis for processing: Art. 6(1)(b) GDPR.

Registration and Contact Forms

Registration on the website or use of contact forms is voluntary.

Data entered is used exclusively for processing your inquiry or service.

You may withdraw consent at any time via email or unsubscribing.

All mandatory fields must be filled.
Your data will only be used for the intended purpose.
Consent can be withdrawn anytime.

Cookies

This website uses cookies to improve user experience and security.

Some cookies are session-based and deleted automatically, others persist until you delete them.

Non-essential cookies are activated only after your consent.

Consent can be withdrawn at any time via the cookie banner.

Session cookies are temporary and deleted automatically.
Persistent cookies remain until deleted by the user.
Non-essential cookies require consent.

Google Analytics 4 (GA4)

We use Google Analytics 4 to analyze website usage.

IP anonymization is enabled. Processing occurs only after your consent.

Page views
User interactions (clicks, scrolls, etc.)
Device information
Anonymized IP addresses

Google Ads & Facebook Pixel

We use Google Ads and Facebook Pixel for advertising and conversion tracking.

Tracking is only enabled after explicit consent.

Cookies are set for measuring ad performance.

Newsletter subscription is voluntary.

We store your email and consent timestamp.

You can unsubscribe at any time using the link in every email.

Web Fonts

We use Google Web Fonts to present the website consistently.

The fonts are loaded from Google servers in the USA.

Only your IP address and visited pages are transferred to Google.

Legal basis: Art. 6(1)(f) GDPR.

Data Retention

Data collected is retained only as long as necessary for its purpose.

Legal retention periods are observed where applicable.

Upon withdrawal of consent, non-essential data will be deleted.

Changes to the Privacy Policy

We may update the privacy policy for legal or technical reasons.

Important changes will be communicated via email if necessary.